Orders can only be cancelled within 6 hours of the order being placed & email us at firstname.lastname@example.org
The product purchased via website can only be returned/refunded through the website. If the product has been purchased from a retail outlet or another partner online store, the customer will have to return it via their supplier’s established return channel.
The returning product should be in its original damaged condition and it should include all the accessories shipped with the product, in such a case email us at email@example.com within 24 Hours of product received.
Any product purchased on promotional price can only be returned under warranty claims.
Any product having operational issues cannot be returned if it has been used but it can be claimed in warranty.
Multynet offers 72 working hour’s policy, in case of the damaged product delivered, we will pick up the product in 72 working hours.
To initiate a return/refund customer should email at firstname.lastname@example.org or call at +92311-7772096
If the product is purchased via cash on delivery it will require 7 days to transfer the refund to an associated bank account (submitted by the customer) once the refund is approved by the head office.
Company reserves the right to approve/disapprove a refund.
For product purchased via credit/debit card, bank transfer or mobile wallet (using our payment partner JazzCash), it will require 7 days to transfer the refund once the refund is approved by the head office.
In case of REFUND, shipping and handling charges will not be refunded.
Change of mind or preference will not be catered in exchange policy.
The product will be eligible for exchange if the product is damaged, defected, or does not match the product ordered.
In case of Exchange, Customer will bear the shipping and handling charges.