Exchange & Return Policy

Refund and Return Policy:

• Orders can only be cancelled within 6 hours of the order being placed  & email us at  online.sales@multynet.com.pk
• The product purchased via website can only be returned/refunded through the website. If the product has been purchased from a retail outlet or another partner online store, the customer will have to return it via their supplier’s established return channel.
• The returning product should be in its original damaged condition and it should include all the accessories shipped with the product, in such a case email us at online.sales@multynet.com.pk within 24 Hours of product received. 
• Any product purchased on promotional price can only be returned under warranty claims. 
• Any product having operational issues cannot be returned if it has been used but it can be claimed in warranty. 
• Multynet offers 72 working hour’s policy, in case of the damaged product delivered, we will pick up the product in 72 working hours. 
• To initiate a return/refund customer should email at  online.sales@multynet.com.pk or call at +92311-7772096 
• If the product is purchased via cash on delivery it will require 7 days to transfer the refund to an associated bank account (submitted by the customer) once the refund is approved by the head office.
• Company reserves the right to approve/disapprove a refund. 
• For product purchased via credit/debit card, bank transfer or mobile wallet (using our payment partner JazzCash), it will require 7 days to transfer the refund once the refund is approved by the head office. 
• In case of REFUND, shipping and handling charges will not be refunded.

Exchange policy:

• Change of mind or preference will not be catered in exchange policy.
• The product will be eligible for exchange if the product is damaged, defected, or does not match the product ordered.
• In case of Exchange, Customer will bear the shipping and handling charges.